Feature
A Profile of ACHE’s 2025–2026 Chair
Michele K. Sutton, FACHE, will assume office as Chair of ACHE March 22. She is president/CEO, North Oaks Health System, Hammond, La.
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In this Issue
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PerspectivesThe Value of Mentoring
Deborah J. Bowen, FACHE, CAE
As leaders, people are at the center of our work. How we influence, motivate and guide people and teams can determine success—theirs and ours.
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Moving Forward Together
William “Bill” P. Santulli, FACHE
Serving as Chair of ACHE during the past year has been one of the top highlights of my professional journey. It has been a privilege to support our more than 50,000 members, who are deeply committed to advancing healthcare leadership.
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AdvertorialDoing More With Strategic Partnerships
Collaborative relationships lead to laboratory excellence.
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Healthcare Management EthicsTime for a Mission Checkup?
Susan A. Reeves, EdD, RN, CENP
Leaders’ ability to consistently make decisions and act in accordance with the organization’s stated mission and values is one of the strongest predictors of whether those leaders will be judged by those they serve to be acting in an ethical manner.
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Satisfying Your CustomersTransforming Patient Experience With Digital Check-In
Stephanie Fess, Kari Houser and Amy Van Gundy
With continued financial pressures, a challenging workforce horizon and consumer preferences shifting toward self-service options, health systems such as Mayo Clinic are exploring and implementing advanced digital capabilities for appointment check-in and registration.
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AdvertorialEnhancing Healthcare Provider Education
Healthcare organizations want to do everything they can to deliver safe, high-quality care. One increasingly important component of their multipronged efforts is ongoing professional development for providers.
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Operational AdvancementsAchieving, Sustaining Clinical Improvement
Kelsey Brown, RN , and James Guliano, RN, FACHE, NEA-BC
Leadership’s role is crucial to ensuring success throughout the multifaceted journey toward achieving improvement in a shared clinical outcome.
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Public Policy UpdateTax-Exempt Status Reviewed at Nonprofits
Paul H. Keckley, PhD
Tax exemptions for nonprofit hospitals are not a new topic inside healthcare, but they are drawing outside attention.
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Overcoming Institutional Creatures of Habit
Dino Scanio, DHA, CO, LO
Healthcare organizations often grapple with resistance to change, particularly from people deeply entrenched in established routines.
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Governance InsightsThe Art and Science of CEO Succession Planning
Kimberly A. Russel, LFACHE
One subject has appeared more frequently on board of directors’ agendas in the past five years than in any previous decade: Talent. Necessarily, governing bodies have spent significant time, energy and organizational resources on talent acquisition, development and retention.
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Improving Patient CareUnpaid Caregivers in Today’s Care Economy
Jonathan B. Perlin, MD, PhD, FACMI, and Alexandra Drane
The “care economy” is booming. Today, nearly 1 in 2 people serve as unpaid caregivers. They show up for family members, friends and neighbors in whatever ways they can.
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Executive News
The ACHE Board of Governors approved at its December meeting changes to seven ACHE Policy Statements and the Code of Ethics suggested by subject-matter experts to the Board Policy Committee.
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Transitioning From Military to Civilian Employment
Results by ACHE’s Executive Office, Research
In December 2023, ACHE conducted a survey of members who had transitioned from military to civilian healthcare employment. The survey collected information about their experiences and helpful resources in their job searches.
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Member Accolades
The American College of Healthcare Executives congratulates members who recently received awards recognizing their contribution to healthcare leadership.
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On the Move
The American College of Healthcare Executives highlights members who were recently promoted, changed positions or retired.
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How RCM Automation Empowers Community Hospitals
Community hospital leaders are driven by a singular mission: ensuring their organizations deliver exceptional care to the patients and communities who depend on them. But while their hearts are in the right place, the reality is that mounting administrative burdens and financial pressures often overshadow their ability to focus on what matters most.READ MORE
Navigating Financial Pressures in 2025: Strategic Solutions for Healthcare Leaders
Economic headwinds, reimbursement shortfalls, and escalating operational costs demand decisive action from healthcare executives to build financial resilience while delivering high-quality patient care.READ MORE