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LATEST ISSUE

Leading for Equity

Volume 35, Number 6
November/December 2020

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In this Issue

  • Feature

    A Defining Moment for Leadership

    Jessica D. Squazzo

    The year 2020 has been a year unlike any other experienced by most leaders today. The COVID-19 pandemic has tested the skills, strength and resolve of CEOs throughout the U.S. It has been truly a once in a lifetime event and, for many, a defining moment in their professional career.

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  • Perspectives

    Gratitude for Your Service

    Deborah J. Bowen, FACHE, CAE

    In this season of giving thanks, I wanted to take a moment to recognize the incredible courage and determination our field has shown this year. 

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  • Healthcare Management Ethics

    Ethics Consults Versus Legal Advice

    Paul B. Hofmann, DrPH, LFACHE

    Ethical and legal dilemmas are invariably complex and daunting. Their resolution requires sensitivity and careful deliberation to ensure appropriate outcomes

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  • Satisfying Your Customers

    Designing for Patient Satisfaction

    Sally Walton, DNP, RN, NEA-BC

    “A hospital has not only the goal but the obligation to be inspirational. When you come as a patient, or with a family member, the experience of the architecture is something that has to give you not only hope, but clarity, peace.”

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  • Operational Advancements

    Healthcare’s Equity Imperative

    Gayle L. Capozzalo, FACHE

    As the COVID-19 pandemic continues to surge and protests nationwide call for action to address injustices against the Black community, one thing is clear: women, people of color and Black individuals are disproportionately affected by inequities exposed and exacerbated in this extraordinary moment in history.

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