September/October 2022

Volume 37, Number 5
September/October 2022

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In This Issue

  • Feature

    True Intelligence

    Karen Wagner

    Intermountain Healthcare Chief Digital and Information Officer Craig Richardville does not believe the term “artificial intelligence” is appropriate. He prefers advanced intelligence. “Because artificial means fake, right?” he comments. “And it’s not fake. It’s true intelligence.”

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  • Cover Story

    The Digital Outlook

    Susan Birk

    In March 2020, the technology that for years had been barely bubbling on healthcare’s back burner abruptly came to a full boil, winning widespread approval among consumers and clinicians and becoming, seemingly overnight, a safe, convenient alternative for selected patients and services.

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  • Perspectives

    Differentiating Skills for Resilience

    Deborah J. Bowen, FACHE, CAE

    Of all the ways healthcare in theUnited States is evolving today, one of the most significant is in its sheer size and scope. Employment in healthcare occupations is projected to grow 16% through 2030, according to the U.S. Bureau of Labor Statistics.

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  • Healthcare Management Ethics

    The Ethics of AI and Machine Learning

    Jason Lesandrini, FACHE

    The healthcare industry has always been an open frontier for innovation, and it has strongly supported using new technologies for improving quality of care and patients’ overall experience.

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  • Satisfying Your Customers

    Helping Hands

    Christine Young, RN, NEA-BC

    Throughout the pandemic, labor shortages have had a profound impact on businesses across the country, tightening the labor market locally, regionally and nationally.

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